Customer Success Operations, Senior Manager/Director

September 11

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Zimperium

WebsiteLinkedInAll Job Openings

Mobile Security • Mobile Intrusion Prevention System • Vulnerability Research & Exploitation • Machine Learning • Mobile IPS

201 - 500

💰 $12M Venture Round on 2018-11

Description

• Zimperium, Inc., a leader in mobile security solutions, is seeking a detail-oriented and strategic Customer Success Operations Sr Manager/Director. • This role is integral to the success of our customer experience initiatives, working closely with the Sr. Vice President of Global Customer Experience and Sr. Director of Customer Success Strategy to optimize operations and drive customer satisfaction. • If you’re passionate about process optimization and possess strong technical skills, this remote role offers the flexibility and impact you’re looking for. • The Customer Success Operations Sr Manager/Director is responsible for developing and optimizing processes, tools, and data strategies that empower our customer success team to exceed performance goals. • This role reports directly to the Vice President of Global GTM operations.

Requirements

• 5+ years of experience in customer success operations, sales operations, or a similar role, ideally within a SaaS environment. • Experience effectively leading and developing a team, preferably with international team members. • Strong analytical skills with proven experience in data analysis, reporting, and presentation tools. • Proficiency in Salesforce.com, Clari, HubSpot, and other relevant Customer Success tools. • Excellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. • Strong communication skills, with the ability to effectively collaborate with senior leadership and cross-functional teams.