Customer Support Engineer

3 days ago

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Zimperium

WebsiteLinkedInAll Job Openings

Mobile Security • Mobile Intrusion Prevention System • Vulnerability Research & Exploitation • Machine Learning • Mobile IPS

201 - 500

💰 $12M Venture Round on 2018-11

Description

• Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. • Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.. • As part of our fast growing pace, we are currently looking for Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product, devops and engineering teams.

Requirements

• Strong SQL skills, python/ java scripting, Unix skills. • Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix. • Familiarity to SIEM tools like ArchSight, Splunk, etc. • Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka. • The following skills are a plus: Android Studio (adb, junit), xCode. • Bachelor’s in computer science or information technology or an equivalent engineering degree. • 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable. • 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers. • Good understanding and proven experience in supporting cloud-based web applications. • Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure. • Self-motivated, extensive troubleshooting skills and knowledge of debugging required. • Customer oriented and face to face post-sales services experience with excellent communications skills. • Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.