Key Account Manager

April 2

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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iRhythm Technologies, Inc.

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iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

mHealth • Wearables • Digital Health • Medical Devices • technology

1001 - 5000 employees

Founded 2006

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• We are looking for a Key Account Manager for our Columbus, OH area. • In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. • You will cultivate and sustain long-term customer relationships, while meeting and exceeding KPIs. • Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. • You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. • As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact. • Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment. • Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency. • Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. • Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance. • Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.). • Act in a timely manner to resolve customer issues. • Provide continuous evaluation of processes and customer workflow.

🎯 Requirements

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience. • At least 3 years in an account management or customer success role supporting large or complex accounts. • Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment. • Self-directed and proactive. • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. • Ability to multi-task and prioritize in a fast-paced environment. • Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office. • Exceptionally collaborative, highly responsive, flexible, and adaptive. • Must be willing to travel up to 20%.

🏖️ Benefits

• medical, dental, and vision insurances (all of which start on your first day) • health savings account employer contributions (when enrolled in high deductible medical plan) • cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts) • travel reimbursement for medical care • noncontributory basic life insurance & short/ long term disability • emotional health support for you and your loved ones • legal / financial / identity theft/ pet and child referral assistance • paid parental leave, paid holidays, travel assistance for personal trips and PTO! • 401(k) (with company match) • an Employee Stock Purchase Plan • pet insurance discount • unlimited amount of Linked In Learning classes and so much more!