Senior Client Manager

September 27

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Zuora

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Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics

1001 - 5000

💰 $400M Post-IPO Equity on 2022-03

Description

• Company Overview • At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. • The Team & Role • GLOBAL SERVICES • Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform. • YOUR MISSION: Drive long term business growth in partnership with our customers and System Integrator partners by leading and growing a portfolio of Zuora implementing customers, ensuring our solutions are implemented successfully from presale to post go-live and beyond. • WHAT YOU’LL ACHIEVE • Manage customer escalations and proactively communicate upcoming product changes and enhancements • Become an expert in subscription billing & revenue, trained on Zuora’s market leading product and approach to the Journey to Usership.

Requirements

• Great communicators: High ability to proactively drive solid customer relationships, set expectations, and deliver on commitments by navigating cross-functionally • At least 8-10+ years of experience leading services sales, delivery and customer relations, including program management experience (SCRUM, PMI, is a plus) • Deep business knowledge, especially in Order-to-Cash/Order-to-Revenue business processes. MBA / advanced accounting degree or experience preferred • In-depth knowledge and experience implementing SaaS Enterprise software applications such as ERP, CRM, accounting systems and/or provisioning systems as well as managing subcontractors and service partners • Proven experience in mapping customers’ business initiatives and requirements to business applications solutions • Business-savvy, with experience of building, maintaining and nurturing stakeholder relationships with customers, partners and Zuora internal stakeholders (e.g. Sales), including churn management • Proficient in presenting technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics • Ability to manage multiple (3-5) engagements concurrently and effectively manage scope change within a project or program • Ability to be flexible, action oriented and operate effectively in ambiguity • Experience working with cross-functional and geographically dispersed teams and customer base with travel up to 40% of the time

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, “wellness” days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing