1Password
1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.
Senior Customer Success Manager - Enterprise
March 8
1Password
1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.
📋 Description
• 1Password helps manage important information and provide secure access for users. • The Senior Customer Success Manager guides enterprise-level customers through 1Password best practices. • Acts as the customer champion and advocates for customer needs. • This is a Remote opportunity within Canada and the US.
🎯 Requirements
• A proven track record with ideally 5+ years experience managing a book of business in a SaaS or tech environment servicing customers through strategic calls and engagements • Maintaining account-specific insights and data, to inform forecasting with the highest possible accuracy • Reviewing account-specific and overall book health in relation to business reviews and customer engagements • Balancing individual customer’s success with company needs and opportunities • A knack for learning things on your own and quickly adapting to new environments • You are no stranger to providing robust, product-based solutioning for clients, ensuring timely resolutions • Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. • You enjoy translating technical terms for customers who find technology confusing or intimidating • Experiencing conducting Business Reviews, you have experience and are comfortable in working closely with executive leaders, and can navigate the nuances of working with different stakeholders to identify and drive value realization. • Familiarity with creating and executing on success plans to drive activation and engagement of customers • Working collaboratively with internal, cross-functional teams to ensure customer success • Strong communication skills using virtual collaboration tools. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning.
🏖️ Benefits
• Maternity and parental leave top-up programs • Wellness spending allowance • Generous PTO policy • Company-wide wellness days off scheduled throughout the year • Wellness Coach membership • Comprehensive health coverage • Company equity for all full-time employees • Retirement matching program • Training budget, 1Password University access, and learning sessions • Free 1Password account (and friends and family discount!) • Paid volunteer days • Employee-led DEIB programs and ERGs and ECGs • Fully remote environment • Peer-to-peer recognition through Bonusly
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