Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
Senior Manager - Customer Success
February 19
Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
📋 Description
• Join Pearson's Higher Education team as the Head of Customer Success, a key role leading primarily the post-sales support functions. • Lead Customer Success including proactive and reactive post-sales support for customer satisfaction and loyalty. • Understand the academic publishing market, source competitive intelligence, and coach your team for retention and satisfaction. • Reporting to the Head of Sales, you'll influence Pearson’s transformative journey in education.
🎯 Requirements
• A proven track-record of strong leadership, with experience creating a performance culture of exceptional service, quality growth, and staff development • Post Secondary Education, or equivalent experience • Minimum 3 years of successful experience leading Customer Success / Account Management/ Sales/Customer Facing Teams • Effective leader, coach, motivator, and mentor • Passionate collaborator who can prioritize, plan, and deliver positive outcomes • Ability to multitask and manage competing priorities • Highly organized, attentive to detail, self-motivated, innovative, and committed to quality work • Manage with influence through persuasion, negotiation, and consensus building • Strong interpersonal and emotional intelligence skills • Analytical and process-oriented mindset with excellent data analysis skills • Demonstrate desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Excellent communication and presentation skills
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