Customer Success Manager

10 hours ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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3E

WebsiteLinkedInAll Job Openings

SaaS • CaaS • Consulting • EHS • ESG

501 - 1000 employees

Founded 1993

Description

• About 3E: We are a mission-driven company with the purpose to enable a safer, more sustainable world! • 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. • Are you ready to shape the future? Come join us! • About the Job: Are you passionate about helping customers thrive and building long-lasting relationships? Join us as a Customer Success Manager (CSM) and make a real impact by guiding clients through their journey with our 3E products. • While we prefer candidates based near our Canton, OH office, we’re open to fully remote talent located in the Eastern or Central time zones.

Requirements

• A bachelor’s degree or equivalent practical experience with at least 3–5 years of experience in customer success, project management, or related field (B2B SaaS experience preferred). • Brings expertise in metrics tracking, CRM systems (like Salesforce or HubSpot), and project coordination. • Has proven project management skills, including task planning, delegation, and process improvement. • Excels in customer-facing roles, problem-solving, and juggling multiple projects. • Highly organized and detail-oriented with strong time management skills. • Has excellent communication, organizational, and tech-savvy skills. • Travel: Up to 20%

Benefits

• Health, dental, and vision insurance • Life insurance and disability coverage • Generous PTO accrual and paid parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)