Travel Sales Specialist

November 2

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AAA

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Transportation • Automotive • Travel • Financial Services • Insurance

5001 - 10000

Description

• A DAY IN THE LIFE of a Travel Sales Specialist: The Auto Club Group is seeking a prospective Travel Sales Specialist provides sales coaching support for the Member Representative I (MR) or Travel Agent staff. • You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. • You will be supporting Travel Leaders and Travel Agents in the following states - Applicants MUST reside in one of these states: Michigan North Dakota Nebraska Iowa MInnesota. • Responsible for providing MRs or Travel Agents with travel sales, operations, policies, procedures, and processes development. • Assists in creating travel sales staff, utilizing a strong foundation in proven selling skills and processes. • Collaborates with field management to maximize the business development opportunities that support overall Travel Agency initiatives. • Develop MRs into selling travel agents and provide reporting to show available pool of candidates. • Provide, as needed, one-on-one sales coaching to MRs and Travel Agents via screen share when necessary. • Review and maintain MR or Travel Agent new hire curriculum and supplemental training/FAMs and suggests direction for sales and travel product portfolio. • Assists management in the development of MRs or Travel Agents, meeting member needs, build company revenue, and promote travel sales. • Conducts regular conversations with management to discuss and/or implement travel sales and marketing initiatives. • Guides the Travel employee through cross/up-selling to grow Membership, Credit Cards and other ACG products. • Provide feedback to management regarding progress of development plans. • Collaborate with senior and field leadership to suggest member satisfaction initiatives to achieve accreditation scores for Travel Quality Standards. • Promote and develop group opportunities. • Recommend MR or Travel Agent travel performance plans and objectives of recognition programs. • Highlight member-centric experiences with focus on ACG Travel’s value proposition. • Send enhanced MR or Travel Agent communications that drive sales, promote OSAT and other initiatives. • Develop and deliver workshops that help increase sales and revenue for MRs or Travel Agents. • Represent travel on field leadership calls. • Assist with development and implementation of the Travel and MR business strategies. • Support the digital travel strategies to enhance the digital member experience. • Serves as ACG liaison with Travel partners for MR or Travel Agent trainings, MR and Travel Agent FAMs, events, and other initiatives as needed. • Suggest customer appeasement and agent error solutions to branch leadership. • Supports development and implementation of agent expertise strategies, programs, and events. • Creates detailed reporting and analyses with recommendations for growth and strategy improvement. • Provides and presents leadership with analyses on requested key initiatives to support business line strategies. • Exceed Travel Agent or MR Sales and Revenue Goals. • Assist with special projects and campaigns.

Requirements

• Required Qualifications: • MUST HAVE 3 years of travel agent selling experience to include extensive international booking experience • Business planning and consulting • Researching, analyzing, identifying, and resolving complex business problems • Preparing and presenting proposals to all levels of management • Implementing strategies and sales initiatives • Previous sales coaching experience • Extremely strong sales skills • Extensive knowledge of MR and Travel agent role and responsibilities • Education (include minimum education and any licensing/certifications): High school diploma or equivalent

Benefits

• A competitive annual salary between $63,814.40 to $70,907.20 • ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits • 401k Match • Paid parental leave and adoption assistance • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays • Paid volunteer day annually • Tuition assistance program, professional certification reimbursement program and other professional development opportunities • AAA Membership Discounts, perks, and rewards and much more