Director, Service Delivery Management

November 16

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ABBYY

WebsiteLinkedInAll Job Openings

Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation

501 - 1000 employees

Founded 1989

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2021-05

Description

• Join ABBYY and be part of a team that celebrates your unique work style. • As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers. • The Director will work closely with cross-functional teams to drive improvements in service delivery.

Requirements

• Bachelor’s degree in Business, Information Technology, or related field; a Master’s degree is preferred. • 10+ years of experience in Service Delivery, Customer Success, or Operations within the tech industry, with at least 5 years in a leadership role. • Proven experience managing large-scale service delivery operations with complex, multi-tiered services or products. • Strong knowledge of service delivery processes, frameworks, and best practices (e.g., ITIL, Six Sigma). • Excellent client relationship management skills with the ability to influence and drive client satisfaction. • Proficiency with CRM and service delivery tools (e.g., ServiceNow, Salesforce). • Exceptional communication, problem-solving, and leadership skills.

Benefits

• Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure • Gym membership subsidy • Medical and dental insurance • Pet insurance • Employee Assistance Program • College Savings Plan • Travel assistance • 401(k) with up to 4% employer match