Director - Client Experience, Web

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Unlock Health

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marketing • healthcare marketing • managed care consulting • payor relations • healthcare advertising

51 - 200

Description

• Unlock Health breaks down walls in healthcare marketing. • Oversee client experience team managing integrated marketing web accounts. • Responsible for client relationship health, organic growth, and cross-functional collaboration. • Manage team responsible for Unlock’s web enterprise client portfolio. • Drive client relationships focusing on revenue and profitability.

Requirements

• 7+ years’ digital marketing or agency experience required • 2-3+ years’ experience leading account services team(s) across a matrixed organization • An understanding of industry best practices, innovative approaches in website development, and of the technology stack required for high-performing healthcare websites • Understanding of customer journeys and user experience in the digital space • Understanding of CMS platform technology, analytics, digital marketing, ecommerce and internet technologies • Experience managing site development, including large-scale design, build-out and maintenance • Capability to handle multiple tasks concurrently and collaborate with remote teams • Ability to balance big-picture strategy and long-term business goals with near-term demands • Strong client presentation & interpersonal team skills • Experience in the healthcare space a plus • Strong leadership skills: positive, inspiring, thoughtful, encouraging, empowering • Remote staffing, but ability to travel as necessary for key meetings and presentations

Benefits

• Competitive Salary • Health, Dental and Vision benefit packages to fit all types of lifestyles • Life, Short- and Long-Term Disability Insurance paid 100% by the company • FSA / HSA Options • 401(K) with a generous company match program • Flexible Paid Time Off (aka- unlimited) • Paid Parental Leave • Hybrid and Remote work schedules available • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) • Employee Referral Program