Enterprise Customer Success Manager

October 18

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Acceldata

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Data observability • Data reliability • Data discovery • Data pipeline monitoring • Data quality monitoring

201 - 500

Description

• Acceldata is the market leader in Enterprise Data Observability. • Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform. • SaaS product solutions embraced by global customers. • Guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value.

Requirements

• Data and AI domain knowledge and experience working with customers to realize business value • 10+ years of experience in Enterprise Customer Success, Account Management, Pre Sales Engineering, Architecture or Consulting • Customer Success Platform experience (Totango, Gainsight, Churnzero, Catalyst). Currently, we are evaluating Salesforce • Hands-on building of CS processes (adoption, churn reduction, risk management, renewals, expansions, etc) • Diplomacy, tact, and poise when working through customer issues and escalations • Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution • Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally • Individuals who excel in a high-paced environment working with cross-functional teams on multiple customer engagements often concurrently • Good communication and analytical skills with the ability to mentor team members to achieve success. • Experience with building customer relationships across organizations from C-level to end-user • Ability to work across multiple time zones and cultures • Travel to Customer locations regularly

Benefits

• PTO Plan with rollover and unlimited negative balance • RSSP Plan • Up to 100% employer-paid benefit options for health, dental, and vision coverage • Supplemental Benefits • Apple Air Mac Equipment • Becoming part of the team who’s coined the term “Data Observability”!