Customer Success Manager

October 11

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FourKites, Inc.

WebsiteLinkedInAll Job Openings

Logistics and Supply Chain • Cloud Computing • Connected Devices • Trucking • Transportation and Logistics

501 - 1000 employees

Founded 2014

🚗 Transport

🏢 Enterprise

☁️ SaaS

Description

• Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity • Lead a team of Customer Success Managers responsible for providing a best-in-class customer experience • Build and cultivate relationships with customer executives and champions of strategic accounts • Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity • Hire, onboard, and develop team members to progress their career at FourKites • Contribute and lead a culture of customer success

Requirements

• 7+ years’ experience in an account management, consulting or customer success • 3+ years of directly managing customer-facing teams • Bachelor's degree or equivalent experience, MBA a plus • Experience in a SaaS company or tech startup • Manage and influence behavior through persuasion, negotiation, and consensus building • Understanding of value drivers in recurring revenue business models • Analytical and process-oriented mindset • Excellent communication and presentation skills • Demonstrated desire for continuous learning and improvement

Benefits

• 5 global recharge days • standard holidays • hybrid, flexible approach to work • Parental leave for all parents • annual wellness stipend • volunteer days