Customer Service Representative - Part Time - Remote

3 days ago

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Acentra Health

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1001 - 5000

Description

• Acentra seeks a Customer Service Representative to join our growing team. • Join our team as a Remote Customer Service Representative and become a player in the vital prior authorization process. • In this dynamic role, you will be the first point of contact for our customers, handling incoming calls with a blend of professionalism and care. • Your day-to-day responsibilities will include responding to customer inquiries, resolving complaints, and fulfilling requests with precision and adherence to our strict internal policies and procedures. • Your role is not just about answering calls—it's about creating a positive impact with every interaction. • With your deep understanding of our organization's services, you will be equipped to offer solutions and support that go beyond the ordinary, striving not only to meet but to exceed productivity and quality standards. • If you are ready to take on a role that challenges and rewards you, enhancing our company's commitment to outstanding customer support, we look forward to your application.

Requirements

• High School diploma or equivalent. • Completion of medical terminology course(s) is beneficial. • Minimum of 2 + years of customer service/telephone experience in a similar call center environment and/or industry. • Proficient verbal and listening skills, ensuring courteous and professional customer service. • Effective PC skills, including proficiency in electronic mail, intranet, and industry-standard applications. • Fluent in English with clear telephone communication abilities. • Competent use of phone systems. • Strong research and investigative skills. • Familiarity with medical terminology is good to have. • Adherence to confidentiality policies and procedures. • Ease in navigating and utilizing electronic equipment and systems. • Ability to multitask on a personal computer while engaging in telephone conversations. • Capability to work efficiently in a fast-paced call center environment. • Demonstrated ability to remain calm and courteous when handling challenging calls and requests.

Benefits

• Comprehensive health plans • Paid time off • Retirement savings • Corporate wellness • Educational assistance • Corporate discounts • More