Transportation Associate Account Manager

November 5

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Commercial Property and Casualty • Risk Management • Loss and Claims Management • Employee Benefits • Professional Employer Organization

10,000+

Description

• Answer phone calls and respond to email inquiries from policyholders and prospects. • Provide information about insurance products, coverage, and policies. • Process policy changes, renewals, and cancellations. • Investigate and resolve policyholder complaints, billing issues, and claims inquiries. • Assist policyholders in filing claims and provide guidance on claim procedures. • Handle escalated customer service issues and collaborate with team members to resolve complex problems. • Maintain accurate records of customer interactions and update policyholder information as required. • Promote additional insurance products and services to policyholders. • This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements

• High school diploma or equivalent. • Preferably 1-2 years of experience in customer service, in the insurance industry. • Excellent verbal and written communication skills. • Strong problem-solving and analytical skills. • Property & Casualty License preferred. • Willingness to obtain within 90 days of hire required.