Associate Technical Account Manager

December 12

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ActivTrak

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saas • employee moitoring • Team Behavior Analytics • Office Analytics • Workforce Analytics

51 - 200 employees

Founded 2013

☁️ SaaS

⚡ Productivity

🏢 Enterprise

Description

• ActivTrak offers workplace analytics and productivity management solutions. • The Technical Support team delivers exceptional support and fosters user success. • The Associate Technical Account Manager will manage technical needs of assigned accounts and focus on improving customer’s technical health.

Requirements

• 2+ years of experience in customer-facing technical support roles such as: Technical Account Management, Technology Consulting, Technology Solutions Development, Solutions Architecture, Cloud Computing, System Management, Technical Support Engineering. • Advanced experience troubleshooting web applications and both Windows and MacOS operating systems. • SQL and Python scripting experience • Networking knowledge such as Routing, Firewalls, Proxies, and general knowledge of cloud security applications. • Familiarity with system and policy management applications such as GPO. • Familiarity with cloud services such as Azure AD, Intune, BigQuery. • Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio. • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of an organization. • Ability to explain complex technical concepts in business-friendly terms. • Ability to confidently adapt to unexpected turns in a conversation while staying focused on key objectives. • Ability to map business requirements into technical features and explain customer needs to internal partners. • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Benefits

• Position is remote within the US • Minimal travel • Limited physical demands