Ada
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
201 - 500
Technical Support Advisor
Yesterday
Ada
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
201 - 500
Description
• Integral part of Technical Support team • Proactively localize, diagnose and problem-solve technical issues • Deliver against team’s SLAs and KPMs • Triage, troubleshoot, and escalate client support issues • Maintain and improve internal product documentation • Become an Ada product expert
Requirements
• Proven track record of resolving hard-to-replicate issues • Experience using Postman or CURL • Experience supporting web applications (Jira, Zendesk, Salesforce) • Working knowledge of Application Programming Interfaces (APIs) • Excellent backlog management skills • Analytical and methodical approach to problem-solving • Manage competing priorities transparently • Explain complex concepts effectively to different audiences
Benefits
• Competitive salary and generous stock option plan • Unlimited vacation • Wellness account • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan
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