3 days ago
• Lead, inspire, motivate, and develop the operational management team by establishing priorities and goals that lead to a unified culture and outstanding customer satisfaction. • Help with operations strategic planning, strategy execution, and implementation of standardized processes and procedures to produce predictable high-quality financial outcomes. • Ensure scalable but nimble department structure that supports the organization’s growth plan. • Identify process improvement opportunities by developing a firm understanding of client workflows, best practices, and current bottlenecks. • Develop Operation KPIs that allow benchmarking for operational targets. • Partner with finance and RCM teams to evaluate collection capabilities and adherence to payer contracts. • Work with General Manager to determine the best strategy for prospecting new National Accounts. • Responsible for achieving profitable growth, clinical excellence, and regulatory compliance through effective leadership. • Drive collaboration across the organization to identify needs and develop scalable solutions. • Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team. • Directly and indirectly manage staff with the goal of enhancing professional development and personal growth. • Demonstrate situational agility and the ability to forecast trends and then train and lead teams in new directions to support sustainable growth. • Works with General Manager on strategic approaches for referral generation for long-term sustainable progress and growth • Ensure compliance with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions. • Promote the mission, vision, and values of the organization. • Develop and maintain working knowledge of current HME products and services offered by the company. • Maintain patient confidentiality and function within the guidelines of HIPAA. • Complete assigned compliance training and other educational programs as required. • Maintain compliance with AdaptHealth’s Compliance Program • Perform other related duties as assigned. • Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. • Establishes annual goals and objectives for the department based on the organization’s strategic goals. • Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Strategic vision with the ability to execute. • Proven leadership skills • Strong analytical and problem-solving skills with attention to detail • Strategic business partner • Demonstrated proficiency with financial reports, modeling, and performance presentations. • Ability to work in a matrix environment where multiple and competing customer demands are likely. • Focus on client satisfaction through internal and external communication. • Demonstrated leadership and ability adapt to complex workflows and priorities. • Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting. • Excellent written and verbal communication skills • Executive-level presentation skills and ability to handle high-level client interactions. • Strong interpersonal, relationship-building, and negotiating skills. • High level of proficiency with Microsoft Office (Excel, Outlook, PowerPoint)
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