Cloud Operations - Technical Account Manager

March 11

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Aderant

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Aderant is a leading global provider of business management and practice-of-law solutions specifically tailored for law firms. The company offers various services, including time entry, billing compliance, eBilling, and knowledge management features aimed at improving law firm operations. Aderant's solutions streamline the business-side of legal practice, ensuring efficiency and compliance across various functions. Recognized for its innovative technology and customer support, Aderant serves a diverse clientele, ranging from small firms to major international practices.

Law Practice and Case Management Software • Plaintiff Accounting • Matter Planning • Automated Court Rules-Based Calendaring • Business Development

501 - 1000 employees

Founded 1978

🤝 B2B

🛍️ eCommerce

📋 Description

• Aderant is seeking a Cloud Operations - Technical Account Manager. • The Technical Account Manager will contribute to client outcomes within the Expert Sierra service offering from Aderant. • The TAM will serve as the primary point of contact for our clients, ensuring the successful deployment, integration, and ongoing operation of cloud-based solutions. • The ideal candidate will be technically adept, customer-focused, and have a deep understanding of cloud infrastructure, operations, and support. • Ability to understand both the technical and business aspects of cloud operations and effectively communicate and collaborate with clients, engineering teams, and other stakeholders.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). • 4 + years of experience in technical account management roles, or related roles within a cloud services environment. • Proven experience ensuring technical delivery via client-facing roles. • Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. • Experience working with stakeholders to develop and implement cloud infrastructure solutions. • Excellent analytical and strategic thinking skills. • Superior communication (both written and verbal) and strong interpersonal skills are required. • Familiarity with cloud architecture patterns including networking, compute, storage, and security components. • Experience communicating and interacting with executive teams as required. • Values attention to detail and understands the importance of precision in quality of work. • Organized, adaptable, and able to tackle the challenges of engaging on multiple customer deliveries simultaneously in a fast-paced, global environment. • Ability to come into the office and/or travel to other locations for key meetings and workshops with stakeholders. • Ability to successfully work across cultures and locations, driving team cohesion and effectiveness. • Ability to work autonomously, escalating when required to remove roadblocks or hurdles. • Proficiency in Microsoft Office suite of applications. • Familiarity with the legal field, law practice management and/or the Aderant Expert platform a plus.