Account Manager
December 3
Description
• Adthena is an award-winning search intelligence platform with patented, AI-driven technology • Provide customers with a clear view of the competitive landscape • Ensure clients achieve their goals, ultimately renewing with Adthena • Proactively build relationships with various client stakeholders • Negotiate renewals ensuring a win for both parties • Identify renewal risks and develop strategies to address them • Project lead cross-functional teams to resolve client issues • Deliver excellent customer satisfaction through exceptional service and knowledge
Requirements
• Previous experience as a practitioner in digital marketing, paid/organic search, multi-channel marketing agency or MarTech/AdTech SaaS • Confident and articulate communicator with proficiency in all forms of client interactions including verbal, email, and face-to-face • Ability to explain complex ideas in simple terms • Proficiency in using CRM for day-to-day client management and internal communication, strong preference for Salesforce, Planhat or CSM-centric platform • Proven ability to and preference for working collaboratively with tech product, marketing, and sales teams • Strong discovery skills with the ability and interest to act as a liaison • Proven success in a consultative external client-facing role with the ability to influence C-Suite • Ownership of and success in retention and renewals in a SaaS environment • Thought leader who demonstrates the desire to be Smart & Always Improving • Ability to embrace and influence change, and to thrive in dynamic situations
Benefits
• Trust based PTO • Remote friendly with a US-based Austin hub • Flexible working environment • Receive fully covered medical health care (Health, Vision & Dental) • Receive stock options • 401(k) - Eligible from day one • Family care package (Up to 6 months fully paid maternity & up to 2 months paternity cover) • Home office stipend (Up to £200 - Equiv in USD) • Training & career development pathway • $70 credit to purchase Adthena swag when you join • Birthday or a day off during your birthday month • Regular Socials - Summer and Christmas Parties, Quarterly company offsites & monthly get-togethers • Volunteer days - We encourage employees to engage in volunteer activities • Strong culture values: Deliver Remarkable Quality, Smart and Always Improving, Freedom with Responsibility, and Get Shit Done!
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