Key Account Manager
December 6
Description
• Manage the onboarding process for new dental practices. • Ensure all necessary documentation and initial setup tasks are completed efficiently. • Deliver in-person training sessions on Sunbit’s patient financing options. • Customize training materials to meet the specific needs of each dental practice. • Ensure training sessions are interactive, informative, and engaging. • Maintain in-depth knowledge of the patient financing product and any updates or changes. • Serve as a subject matter expert, answering any questions and addressing concerns from dental practices. • Build and maintain strong relationships with key stakeholders within the dental practices. • Provide ongoing support and follow-up to ensure client satisfaction and product utilization. • Gather feedback from dental practices to continuously identify areas for improvement in the product and training materials. • Maintain accurate records of training sessions, client interactions, and progress (Sales Force). • Provide regular reports to management on training outcomes and client satisfaction.
Requirements
• Bachelor’s degree in Business, Communications, Healthcare Administration, or related fields are an advantage • Minimum of 3 years of experience in account management, customer success, or training roles • Experience in the dental industry or with patient financing products is highly preferred • Excellent communication and presentation skills • Strong organizational and time management abilities • Ability to work independently and as part of a team • Proficiency in CRM software and training tools • Customer-focused with a passion for helping clients succeed • Problem-solving mindset with the ability to adapt to changing circumstances • High level of professionalism and integrity
Benefits
• Competitive pay and stock options • Unlimited PTO • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave • Newly added HSA and Pet Insurance • 401K Plan with Matching • Cell Phone Stipend • Casual Dress • Open door policy / Open office floor plan
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