Account Manager - Support Suite

February 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $89k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Gorgias

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Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

Ecommerce • Customer Support • Online Store • Customer Experience • Help Desk

201 - 500 employees

💰 $30M Series C on 2022-08

📋 Description

• Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. • Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. • Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. • The Account Management team is part of the Sales Team at Gorgias. • The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. • In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our Mid-Market customers and your skills will be instrumental in driving revenue.

🎯 Requirements

• Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR. • Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships. • Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients. • Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes. • Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value. • Results-Oriented: Focused on achieving and surpassing growth and retention goals. • Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment. • Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies. • Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure.

🏖️ Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws) • 🤕 Paid sick leave • 🧸 Paid parental leave (16 weeks) • 💻 MacBook Pro • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card) • 🏥 We provide private health insurance and retirement pension • 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy) • 📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!