Record Retrieval Support Specialist (5143)

5 days ago

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Advantmed

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Consulting, Analytics, Gap Closure, CMS Star Ratings • Medicare Commercial Medicaid Risk Adjustment Coding Abstraction HHS HIX • Record Retrieval, Provider Education, Member Outreach • Clinical & Quality Outcomes, QRS, NCQA HEDIS

1001 - 5000

💰 Venture Round on 2016-12

Description

• Working on outgoing Medical records requests, communicating with facilities/Dr. Offices and addressing queries on incoming E-mails promptly. Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. • Performs responsibilities in accordance with the Company’s policies and procedures and state and federal labor regulations and works to make sure there is no confidentiality breaches. Adheres to the Company’s Code of Conduct and business standards. • Communicates with Supervisor on an on-going basis, providing information and data as requested. • Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. • Informs Supervisor of work difficulties, special requests from facility, and fluctuating volume in daily workload. • Maintains working knowledge of the current state laws regarding HIPAA regulations as well as facility policies and procedures in regards to release of information. • Works within scope of position and direction; willingly accepts assignments and is available to take on additional task and assist with backlogs if any. • Attends and participates in required educational training sessions and staff meetings as scheduled and assigned. • Ability to adapt to change and respond to challenging situations in a professional manner. • Ability to accurately and efficiently utilize a computer for backend activities. To work with minimum supervision, organize workload and prioritize work tasks to meet production goals. • This will be 5 day working job normal shift

Requirements

• A High School Diploma or GED is required. • Must be able to communicate effectively in the English language. • Administrative experience working from home, previous back-office experience releasing information/medical records, or other related experience in a healthcare environment is preferred. • Proven customer service experience and/or training. • Ability to effectively use computer software and technology as per business needs including Microsoft Word and Excel • Ability to understand and become knowledgeable of the record retrieval process, policies and HIPAA regulations and to complete work in compliance of these and other standards. • Ability to read and comprehend simple, healthcare terminology • Effective verbal and written communication skills. • Effective organizational skills a must