Customer Service Representative
Yesterday
Description
• Join our dynamic team at CeriFi where EdTech innovation meets a vibrant remote work culture. • As a tech-savvy company backed by Leeds Equity Partners, we empower professionals to supercharge their careers through technology-driven education. • You will handle a wide range of inquiries, ensuring a seamless positive experience for users. • Communicate with customers via phone, email, chat, etc. • Utilize Service Cloud case management system in Salesforce for customer support. • Identify improvements to current systems and procedures. • Maintain an orderly workflow according to priorities. • Set the tone for a customer-focused work environment.
Requirements
• Bachelor’s degree preferred • Proficient computer skills in MS Office with Salesforce experience a plus • Excellent telephone skills • Ability to manage multiple projects and tasks • Positive customer satisfaction attitude • Ability to work independently and within a team
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