Customer Success Manager

April 14

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Affinity.co

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Affinity. co is a relationship intelligence platform that helps manage and grow business networks. Affinity leverages artificial intelligence to automatically analyze and organize data on business contacts to provide actionable insights and enhance relationship building efforts. It is especially beneficial for dealmakers in industries like investment banking, private equity, and venture capital, enabling them to maintain stronger professional connections and improve deal flow.

CRM • Relationship Intelligence • Pipeline Management • Contact Management • Lead Generation

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

💸 Finance

📋 Description

• Manage a large and global portfolio of customers including CRM workflow support, renewal risks, and revenue expansion opportunities. • Leverage high-touch and one-to-many tactics to drive positive customer outcomes. • Take a data-first approach to designing and implementing user engagement strategies at-scale. • Mitigate risk by proactively identifying and flagging churn risk early. • Maintain a deep understanding of the product to drive adoption and engagement. • Work cross-functionally to provide effective and productive customer engagements. • Identify and target customers who may not be maximizing Affinity to drive up monthly active users. • Inform and influence overall scale strategy.

🎯 Requirements

• 2-3 years of experience as a Customer Success Manager, Account Manager, or similar role. • Track record of achieving commercial targets, preferably in an enterprise SaaS setting. • Experience managing high volumes of accounts at scale, driving adoption and renewals. • Excellent interpersonal skills with a history of building strong business relationships. • Influential communicator with experience presenting to large and small audiences. • Proficient in organization, account prioritization, and time management. • Ability to orchestrate cross-functional resources to ensure client success. • Excited by the startup environment and eager to contribute to scaling the customer success team.

🏖️ Benefits

• Health Care coverage and flexible personal & sick days. • Annual budget for education and a comprehensive L&D program. • Support for overall health and well-being with reimbursements. • Virtual team building and socials.