Customer Success Manager - Growth

22 hours ago

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Affinity.co

WebsiteLinkedInAll Job Openings

CRM • Relationship Intelligence • Pipeline Management • Contact Management • Lead Generation

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

💸 Finance

Description

• Own a book of Affinity's Growth customers driving renewals and upsell. • Serve as a Customer Advocate managing client engagement and success. • Act as a trusted advisor to drive product adoption and customer satisfaction. • Become a product expert to help clients leverage Affinity's full functionality. • Interface closely with sales, support, product, and engineering teams for client feedback.

Requirements

• 2+ years of experience as a Customer Success Manager, Account Manager, or similar role. • Proven track record of achieving commercial targets and goals in enterprise SaaS. • Experience managing accounts and renewals. • Excellent interpersonal skills with strong business relationships. • Influential communicator with experience presenting to audiences. • Proficient in organization, account prioritization, and time management. • Ability to orchestrate cross-functional resources for client success. • Excitement for the startup environment with a desire to contribute to team scaling.

Benefits

• Health Care coverage and flexible personal & sick days. • Annual budget for education and comprehensive L&D program. • Monthly reimbursement for Transportation, Home Internet, Meals, and Wellness. • Virtual team building and socials.