Client Success Specialist II

5 days ago

Apply Now

Receive Emails with Similar Jobs

Affirm

WebsiteLinkedInAll Job Openings

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

• Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. • We are seeking a dynamic and experienced Client Success Specialist II (CSM). The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth. • Deliver a proactive client management strategy to encourage growth & retention with our merchant partners. • Identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them. • Provide prompt and effective support to address client needs and inquiries. • Conduct regular performance reviews and gather client feedback. • Collaborate with internal teams to resolve client issues and requests promptly. • Stay abreast of industry trends and market developments to anticipate client needs. • Collaborate cross-functionally to execute strategies to support clients. • Ensure alignment between client goals and internal priorities and deliverables. • Demonstrate resourcefulness and flexibility in navigating changing environments. • Maintain a thorough understanding of company products and services to provide accurate information and support to clients.

Requirements

• Bachelor's degree with at least 2-3 years of account management experience, preferably in the financial technology industry. • Excellent written and verbal communication skills. • Strong interpersonal skills and ability to build rapport with clients and stakeholders. • Self-motivated, proactive, and able to work independently or as part of a team. • Comfortable in fast-paced, high-pressure environments managing multiple priorities. • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite. • Knowledge of marketing technologies and e-commerce preferred

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount