Client Success Specialist
October 31
Description
• We are seeking highly skilled Client Experience Specialists with strong customer service expertise, particularly in software-enabled apps. • Our Client Experience (CX) team is the first touchpoint when users reach out for assistance. • Users ask questions through an in-app chat tool, and we respond to each chat within seconds! • Our team responds to inquiries quickly and precisely, consistently exceeding user expectations. • Each interaction is an opportunity to enhance our relationship with the user further. • We communicate with our users almost exclusively through a live interactive chat. • We manage real-time interactive conversations with our users and seldom open support tickets. • The CX Team's Primary Responsibilities include: • Guiding users through features and utilization. • Troubleshooting technical issues. • Determining the steps to resolution. • To succeed in this role, you must: • Be an excellent communicator. • Be able to gain our users' confidence quickly. • Be able to think quickly and respond with friendly but professional chat/text responses. • Have a passion for helping people (especially the challenging ones)! • To succeed, you must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing technology-driven environment. • Your role will be integral to upholding our industry-leading user experience, ensuring that Bouncie continues to set the standard for excellence in customer care. • We provide our remote co-workers with the best computers, software, and equipment to be successful!
Requirements
• Experience as a Customer Support Specialist or similar CS role. • Experience using help desk software and remote support tools. • Excellent communication and problem-solving skills. • Multi-tasking abilities are a must! • Patience when handling tough cases. • An interest in our industry is a big plus.
Benefits
• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Work From Home
Apply NowSimilar Jobs
October 31
LVT (LiveView Technologies)
501 - 1000
Manage SLED customer relationships for security solutions.
October 31
LVT (LiveView Technologies)
501 - 1000
Manage enterprise customer relationships for LVT's SaaS security solutions.
October 31
LVT (LiveView Technologies)
501 - 1000
Manage enterprise customer relationships for a security SaaS company.
October 31
PDI Technologies
501 - 1000
Processing sales orders for leading convenience retail technology solutions.
