Customer Success Manager

19 hours ago

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Qualitesoft Inc.

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Software Development • Software Testing • IT services • Search Engine Optimization • Mobile Apps Development

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Description

• QualiteSoft Inc is seeking a dedicated and proactive Customer Success Manager to join our team and help drive customer satisfaction and retention. • You will be the primary point of contact for our clients, ensuring they derive maximum value from our products and services. • You will work closely with customers to understand their needs, provide tailored solutions, and advocate for their requirements within the organization. • Your goal will be to foster long-lasting relationships and facilitate the customers' journey towards achieving their business objectives. • By identifying opportunities for upselling and cross-selling, you will contribute to the growth of the company while enhancing the overall customer experience. • We are looking for someone with excellent interpersonal skills, a deep understanding of customer needs, and a commitment to excellence in service delivery.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field. • Proven experience in a Customer Success, Account Management, or related role. • Strong understanding of customer success methodologies and metrics. • Outstanding communication and interpersonal skills, with the ability to build rapport with clients. • Experience with customer relationship management (CRM) tools. • Ability to analyze data and derive actionable insights to enhance customer satisfaction. • Problem-solving attitude and a proactive approach to customer inquiries.

Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Training & Development • Work From Home • Stock Option Plan