Patient Care Advocacy Manager

March 25

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AffirmedRx, a Public Benefit Corporation

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AffirmedRx is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management (PBM) industry. Focused on transparency, patient-centric care, and innovative solutions, AffirmedRx aims to overcome the complexities and opacity that traditionally plague the PBM sector. By empowering individuals and organizations, the company provides clarity and unwavering support in navigating pharmacy benefits. AffirmedRx stands for integrity and partnership, striving to offer a healthier and more informed pharmacy benefits experience while boldly tackling the rising costs of healthcare and pharmaceuticals.

PBM • Pharmacy Benefit Management • Healthcare Analytics • Healthcare • Pharmaceuticals

11 - 50 employees

⚕️ Healthcare Insurance

📋 Description

• AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. • The Patient Care Advocacy Manager will lead a team of Patient Care Advocates (PCAs), ensuring they provide exceptional service and support to patients and healthcare providers. • This role involves overseeing team performance, offering guidance and training, and ensuring efficient resolution of patient and provider inquiries. • The Patient Care Advocacy Manager will actively engage in patient, pharmacy, and provider interactions, performing the same functions as a Patient Care Advocate. • This position requires a player-coach approach, balancing hands-on patient support with leading and developing a high-performing team.

🎯 Requirements

• Bachelor’s degree in a healthcare-related field (preferred) or equivalent experience. • 5+ years’ experience in a customer service or patient advocacy role, with a strong background in healthcare settings. • 3+ years’ experience in a leadership or management role, with the ability to motivate and guide a team. • Excellent communication, interpersonal, and problem-solving skills, with the ability to navigate complex healthcare systems and relay complex information effectively. • High level of empathy and compassion, with the ability to provide support in challenging situations. • In-depth knowledge of medical terminology, healthcare regulations, and insurance processes. • Proficient in using electronic medical record systems and other relevant software. • Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. • Ability to maintain patient confidentiality and adhere to ethical standards. • Flexibility to adapt to changing priorities and manage a dynamic workload.

🏖️ Benefits

• Competitive compensation package, including comprehensive health, dental, vision and other benefits.