Customer Success Communications Manager

4 days ago

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Agilent Technologies

WebsiteLinkedInAll Job Openings

Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+

💰 Post-IPO Debt on 2019-09

Description

• Focus on engaging a digital strategy to educate customers • Draft thoughtful, engaging communication for low-touch customers • Build engaging content that supports interactions with products • Design and run regular outreach campaigns to key contacts • Utilize tools such as Totango, Smartsheet, CRM for communication cadences • Curate a collection of pre-built emails for customer engagement • Attend project meetings to draft appropriate customer-facing communication • Responsible for planning and hosting user conferences • Develop communications programming and customer lifecycle playbooks • Collaborate across internal teams to improve customer experience • Track metrics and measure customers’ achievements of key performance indicators

Requirements

• Bachelor’s degree or related experience • Minimum of 4+ years experience in a writing communication, marketing automation, or customer-facing role • Strong understanding of email marketing best practices • Strong writing skills for creating engaging digital outreach • Excellent communication and presentation skills, both written and verbal • Evidence of a proven track record in written communication with customers and effective customer relationship management • Experience working with SaaS or software-focused customer journeys is ideal • Ability to quickly grasp customer requirements and propose communication strategies that target needs • Ability to think strategically about the needs of the various product portfolios • Outstanding organizational skills and event planning skills • Thrives in a multi-tasking environment and can adjust priorities on the fly • Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems • Ability to hit deadlines • Self-motivated and directed individual • Team-oriented perspective

Benefits

• Eligibility for bonus • Stock options • Comprehensive benefits package