Technical Support Engineer

6 days ago

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Agiloft

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Contract Management • Customer Support • BPM • CLM • Automation

201 - 500

💰 $45M Private Equity Round on 2020-08

Description

• As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of contracts. • Agiloft employs pragmatic artificial intelligence and robust integrations. • You will be part of the Technical Customer Support team, handling escalated technical support cases. • The ideal candidate has a strong analytical mind and technical background.

Requirements

• 5 years of experience in a technical support role. • 4 year college degree preferred. • 2 years’ experience with enterprise Java preferred • 1 year experience with Linux server background Preferred • Virtual Machine management experience a plus • Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program. • Experience with database concepts, web-based technologies, and operating systems. • Excellent trouble-shooting and analytical skills, desire to solve problems and make things work. • Good judgment, capacity to independently evaluate situations and identify the optimum course of action. • Excellent written and verbal English communication skills. • Ability to interact politely with the occasional difficult customer. • Ability to manage multiple tasks and set appropriate priorities. • Programming or IT/Sys Admin experience a plus.

Benefits

• Support multiple Employee Resource Groups (ERGs) • Healthy work/life balance • Floating holidays • Quarterly wellness day