Technical Support Representative

14 hours ago

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Agiloft

WebsiteLinkedInAll Job Openings

Contract Management • Customer Support • BPM • CLM • Automation

201 - 500 employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 $45M Private Equity Round on 2020-08

Description

• Manage the end-to-end process of contracts using Agiloft's platform • Responsible for technical customer support via phone, web, and email • Work with developers to resolve customer issues • Engage in software solution design and implementation • Requires understanding of software and customer perspective • Utilize wizard-based customization interface • Ideal candidate has strong analytical skills and attention to detail • 1-2 years of experience in technical support role

Requirements

• 1-2 years of experience in a technical support role • 4-year college degree or equivalent work experience preferred • Intelligence, creativity, and familiarity with web-based technologies • Experience with database concepts, web-based technologies, and operating systems • Excellent trouble-shooting and analytical skills • Good judgment and capacity to evaluate situations • Excellent written and verbal English communication skills • Ability to interact politely with difficult customers • Ability to manage multiple tasks and set priorities • Initiative in seeking ways to contribute to company success • Programming or IT/Sys Admin experience a plus • Experience with Linux, IIS, and MySQL a plus

Benefits

• Support multiple Employee Resource Groups (ERGs) • Healthy work/life balance • Floating holidays • Quarterly wellness day