Customer Support Specialist, Tier 1

5 days ago

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Powering A Sustainable Tomorrow

Cloud Computing • Sustainability • Machine Learning • Data Science

51 - 200

Description

• Provide Technical Customer Service: Assist customers through chat, email, and phone with troubleshooting and technical problem-solving. • Oversee Customer Service Improvements: Follow up with customers to assess satisfaction, monitor performance metrics, and implement process improvements. • Recommend Product Enhancements: Identify patterns and suggest product or system improvements, collaborating with managers to drive better business outcomes. • Assist with Special Projects: Support Tier 2 and the Manager of Customer Support as needed on various initiatives.

Requirements

• Bachelor’s or associate’s degree in a technical field or related experience. • At least 1 year of experience in a technical customer support role, particularly in software, hardware, or network troubleshooting. • Experience working in a SaaS environment is a plus!

Benefits

• Medical, Dental, Vision, and ancillary benefits • 401(k) Company Match • Unlimited PTO • Home Office Benefit • Paid Parental Leave • Virtual Events & Annual Company Meetup • Company Laptop and More!