AireSpring
Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.
Long Distance • Integrated Voice and Data • Dedicated Internet Access • Internet • SIP Trunking
201 - 500 employees
Founded 2001
SD Customer Experience Manager
3 days ago
AireSpring
Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.
Long Distance • Integrated Voice and Data • Dedicated Internet Access • Internet • SIP Trunking
201 - 500 employees
Founded 2001
📋 Description
• SD Customer Experience Manager will handle complex, urgent, or high-profile customer issues. • The role involves leading the Customer Experience team and ensuring effective solutions are delivered. • Responsibilities include evaluating, implementing, and supporting customers and partners. • Act as the primary contact during critical customer situations and manage communications. • Analyze root causes and trends of escalations and implement improvements. • Prepare reports to track escalation trends and measure effectiveness.
🎯 Requirements
• Must have 3-5 years Telecom Project Management experience - PMP a plus • Demonstrated success in building project timelines and meeting customer and company deadlines. • Demonstrated ability to facilitate team meetings as well as monitor, track and communicate to resolve issues and conflicts with regards to deliverables. • Proven ability to work effectively both independently and as part of a team and lead by example. • Exceptional organizational skills, detail oriented, and comfortable working with diverse customers. • Considerable (minimum 5 years) expertise in creating specialized process improvement initiatives. • Demonstrated ability to lead team members to expand their capabilities as well as document processes and procedures.
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