VP of Customer Success
December 7
Description
• Who is Aiwyn and what do we do? • Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC. • To learn more, visit our website • What we are looking for: • We are seeking an experienced and strategic Vice President of Customer Success to lead our Customer Success function and drive long-term value for our customers. As the VP of Customer Success, you will be responsible for building and scaling a high-performing Customer Success team, ensuring our clients achieve their desired outcomes while maximizing customer retention and growth. You will collaborate cross-functionally with Sales, Product, Marketing, and other departments to align customer success efforts with business objectives and enhance the overall customer experience.
Requirements
• Proven experience (7+ years) in customer success, account management, or a similar role, with at least 5+ years in a Director level or higher position. • Experience within Professional Services, Accounting, Legal required. • Strong understanding of customer success best practices, the accounting industry, SaaS business models, and the customer lifecycle. • Demonstrated, metric-driven success in managing and growing large customer accounts and reducing churn. • Excellent leadership, communication, and interpersonal skills, with a track record of building and managing high-performing teams. • Ability to think strategically and execute operationally, with experience designing and optimizing scalable customer success processes. • Proficiency in customer success management software such as Gainsight or Churnzero and CRM systems (Hubspot experience preferred). • Data-driven mindset, with experience using analytics to drive decision-making and improve customer success strategies. • Strong problem-solving skills and the ability to navigate complex customer challenges. • Bachelor's degree in Business, Marketing, or a related field; an advanced degree is a plus.
Benefits
• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching
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