Operations Manager - Resource Management

December 4

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Logo of Alight Solutions

Alight Solutions

Business Consulting and Services • Human Resources Services

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Description

• The Operations and Resource Manager plays a key role in resource allocation and capacity planning • Driving operational excellence and maximizing efficiency • Collaboration across Workday EMEA practice teams to meet client service commitments • Lead operational process documentation and improvements • Maintain and review AMS team JIRA operating processes and procedures

Requirements

• Ability to develop and implement effective resource management strategies • Strong analytical skills to identify and resolve operational and resource related issues in timely fashion • Excellent verbal and written communication skills in English • Ability to work effectively with cross-functional teams and build strong relationships • Client delivery focused, striving to deliver excellent services • Proven experience in resource management, project management, or a related position • General understanding of forecasting and modeling techniques • Background in developing partnerships with business leaders and stakeholders • Experience in technology projects and implementations • Resource Management Certified Professional (RMCP) certification is a plus

Benefits

• Health coverage options • Wellbeing and support programs • Retirement plans • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Voluntary benefit options

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