Workday Payroll Senior Operations Manager
September 17
Description
• Oversee a team of colleagues in management of ongoing operations • Ensure timely execution of ongoing client deliverables • Develop solutions to complex problems across clients • Serve as the primary operations escalation point
Requirements
• Function as the primary escalation point for aligned Payroll clients • Create, manage and execute upon required recovery plans • Attend governance meetings and schedule periodic check-ins with client contacts • Support in consultative best practice conversations with clients • Lead aligned operations teams and OSMs • Develop and manage resources across aligned operations • Own and drive performance management activities and results • Cultivate strong relationships with Alight leaders and stakeholders • Responsible for quality Operational Health Results • Ensure achievement of Service Level Agreements (SLAs) • Review Change Request estimates prepared by aligned teams • Coordinate with Client Services Leader to mitigate financial impacts of Errors and Omissions (E&Os) • Assist sales team in functional area of expertise as needed
Benefits
• A variety of health coverage options • Wellbeing and support programs • Retirement • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Voluntary benefit options
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