Dutch Customer Care - Technical Front Office

July 5

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Description

• Serve as the primary point of contact in the Front Office Technical (FOT) department for customers facing technical issues. • Balance technical knowledge to align with CRM system directives. • Communicate effectively with structured articulation, active listening, and summarization.

Requirements

• Dutch or Flemish (C2) + English (B2) • Strong communication skills (oral and written) • Sales/Commercial or Customer care experience (ideally in BPO sector but not required) • Interest in the telecom sector is an asset but no technical background required

Benefits

• Paid training • Fun, people-oriented call centre • Market-based basic salary • Growth opportunities • Private health insurance • Relocation Package