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Amper Technologies
Amper provides you with the digital tools you need to track, improve and run your factory in real-time.
IIoT • Data Analytics • Hardware
11 - 50
Customer Support Associate
August 24
Amper Technologies
Amper provides you with the digital tools you need to track, improve and run your factory in real-time.
IIoT • Data Analytics • Hardware
11 - 50
Description
• Handle incoming customer questions and concerns via email and our Hubspot support portal. • Interface with internal sales and customer success teams to ensure pilots and existing customers are supported. • Work with the engineering team to escalate and investigate bugs and product questions. • Use Notion and other tools to manage internal processes and information.
Requirements
• Strong problem-solving skills, with an ability to distill solutions from many sources of information. • Experience working in a customer service role. • Ability to learn new systems and tools quickly.
Benefits
• Unlimited PTO, 2-week minimum - We value work-life balance where family and health come first. • This position’s location is flexible. You can be fully remote, or partially remote. • 401(k) plan • Health insurance (medical, vision, and dental) • Flexible work schedule
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