OrderMyGear
OrderMyGear (OMG) is an online store solution for promotional product distributors, apparel decorators, and team dealers to create custom-branded, retail-like online stores for their customers$1. .$1
team sales • sporting goods sales • software development • web application • Promotional Products
51 - 200
Customer Support Representative
August 23
OrderMyGear
OrderMyGear (OMG) is an online store solution for promotional product distributors, apparel decorators, and team dealers to create custom-branded, retail-like online stores for their customers$1. .$1
team sales • sporting goods sales • software development • web application • Promotional Products
51 - 200
Description
• Manage large amounts of incoming calls, emails, and live chat • Handle customer concerns and provides appropriate solutions • Identify and assess customer needs to achieve a high level of satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Work on other service-related projects as they arise • Support our West Coast clients
Requirements
• 2+ years experience in a customer service role • Excellent ability to clearly communicate through phone, email, and live chat • High attention to detail with research and investigative skills • Ability to multitask • Able and willing to work the appropriate hours to support our West Coast clients • Experience with Mac Operating systems, internet services, browser functions, and basic software applications • SaaS experience a plus • U.S. Citizen or Permanent Resident status required • Visa Sponsorship not available
Benefits
• Competitive benefits & PTO • 401(k) with employer match • Paid parental leave • Wholesale discount to name brands • Catered lunches & breakfasts • Company happy hours and outings • Casual office atmosphere & one block from Deep Ellum • Fully stocked kitchen • Commuter benefits
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