Technical Account Manager - CTI and SIEM

November 27

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Anomali

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Cyber Threat Intelligence • Cyber Security • Open Source Intelligence • Security Analytics • SIEM

201 - 500

Description

• Company Overview: • Anomali is the Leading AI-Powered Security Operations Platform that is modernizing security operations. • The Anomali Copilot automates important tasks and empowers your team to deliver risk insights in seconds. • Looking for a dedicated Technical Account Manager (TAM) to join the North America Customer Success team. • The TAM is a technical subject matter expert focused on our customers’ success and relationships. • Provide technical advice to ensure customers use technology effectively, building strong customer relationships. • Monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, build reference accounts. • Engage with internal technical teams for emerging needs and continuous improvement. • Duties include tracking key account metrics and collaborating with Sales for an exceptional customer experience.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree. • Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: • SOAR • SIEM • Firewalls • EDR / XDR • Security Controls & Logs • Significant experience working in enterprise accounts, SecOps, and Threat Intel • Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc) • Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc) • Experience in managing multiple stakeholders and projects as a lead and team player • Customer-first attitude; a listener who is customer-oriented and attentive to their needs • Critical thinker with problem-solving skills; enjoys solving technical and challenging issues • Works well under pressure with a high tempo of operations • Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences • Experience in using Gainsight, SalesForce, and JIRA • Willing to travel up to 25% of the time.