January 11
β’ Conducting Tech Calls for non-tech-savvy patients β’ Guiding patients through using Android tablet and verifying settings through Samsung Knox β’ Ensuring RPM devices are connected and transmitting accurate data β’ Assisting patients with joining Zoom meetings β’ Setting up equipment for the clinical team β’ Handling Tech On-Call duties β’ Collaborating with Engineering Team β’ Running queries and checking analytics on Azure's CosmosDB or Device Analytics β’ Supporting clinicians and patients with technical troubleshooting β’ Managing project tools (GitLab, AzureDevOps, spreadsheets, bug trackers, documents) β’ Presenting and taking notes on Technical meetings
β’ Prior experience in a customer support role β’ Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage β’ Proficiency in managing Zoom Meetings and Zoom Phone β’ Familiarity with medical devices β’ Knowledge of Athenahealth preferred β’ Familiarity with issue tracking software and remote support tools β’ Understanding of technology systems, particularly Google Workspace β’ Strong communication, problem-solving, and organizational skills β’ Healthcare setting experience advantageous
β’ Joining a transformation in healthcare delivery β’ Opportunity to actively contribute to improving patient health outcomes β’ Working in a diverse and talented team β’ Rapidly growing company with established partnerships β’ Recently closed series A funding β’ Reshaping healthcare for the better
Apply NowDecember 11, 2023
11 - 50
December 8, 2023
201 - 500
November 22, 2023
51 - 200
πΊπΈ United States β Remote
π΅ $60k - $67k / year
π° Venture Round on 2018-09
β° Full Time
π‘ Mid-level
π Senior
π Customer Support