Client Success Delivery Manager

November 23

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Data Services • Trade Promotion and Co-op • Marketing Intelligence and Analytics • Local and Retail Marketing • CRM and Loyalty

1001 - 5000

💰 Private Equity Round on 2012-03

Description

• The Client Success Delivery Manager is responsible for the daily delivery and execution for assigned client accounts and managing and mentoring team members. • You will oversee the performance, development, and management of direct reports while building strong relationships across internal departments and external partners. • This role will work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams. • You will seek to proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.

Requirements

• Excellent project management and communication skills • Advertising industry knowledge, commitment to client service required • Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities • Strong interpersonal skills, ability to work with cross-functional teams • Ability to thrive in a fast-paced, changing environment • Must be available for a flexible work schedule to accommodate clients on advertising deadlines • Must possess a strong work ethic, be self-motivated, and have a team player mentality • Must be thoroughly computer literate and able to learn new software and applications quickly • Some travel required • BrandMuscle requires all team members to either receive a COVID-19 vaccination or to test and mask appropriately to protect themselves and other team members if interacting with coworkers, clients or vendors