Lead Fraud Operations Analyst

September 28

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Apollo.io

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Sales Engagement • Lead Generation • Predictive Analytics • Lead Scoring • Sales Strategy

51 - 200

Description

• The Lead Fraud Operations Analyst is a key hire that will design and lead Apollo’s fraud operations program. • They will be responsible for leading fraud investigations, managing dispute system performance, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification and handling procedures. • The ideal candidate will have experience building fraud operations programs from the ground up, measuring impact and priority through basic data analysis, and demonstrate effective communication and prioritization skills. • Daily Adventures & Responsibilities: • Fraud Escalations and Investigations • Investigate customer-reported events such as account takeover, anomalous activity and abuse reports. • Review, classify and respond to chargebacks due to fraud. • Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services. • Perform attribution analysis of scaled fraud events through data analysis. • Handle external brand abuse cases and takedowns. • Quantify, typify fraud actor behavior and TTPs. • Recommend and deliver fraud controls through business rule development, deployment and documentation. • Optimize Fraud Investigation Handling Procedures • Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales. • Identify and incorporate key data sources for manual and automated investigation enhancements. • Perform Root-Cause Fraud Vulnerability Analysis • Determine functional fraud vulnerabilities and partner with Product to prioritize remediation. • Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling. • Train Customer-Facing Teams on Verification and Identification Methodologies • Design low-friction KYB/KYC and asynchronous verification procedures. • Coach and lead junior Fraud Analysts and non subject-matter experts. • Program Ownership and Leadership • Build operational flows and teams from basic to advanced capabilities. • Self-measured outcome performance and impact projections prior to system or process change. • Comfortability presenting to multiple levels of internal and external leadership. • Plan, lead and manage daily fraud operations activities for team and self.

Requirements

• 5+ years of experience in fraud investigations or similar operations roles. • Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs). • Hands-on experience managing dispute system performance, chargeback evidence and strategic KPI development. • Vendor relationship and service performance management - experience running proof-of-concept projects. • Experience creating, writing, and providing training on complex operational processes for customer-facing or fraud teams. • Ownership of fraud system performance and data-driven business rule creation. • An inquisitive and investigative nature: You are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker. • Willingness and desire to work independently and problem-solve with visionary guidance. • Positive, learning mindset along with a detail-oriented, analytical approach to problem solving. • Comfort with team resource prioritization and letting “small fires burn.” • People management experience is preferred but not required. • You are excited about working remotely and have the skills and self-discipline to do so effectively. • Excellent written and spoken English proficiency.