Senior Director of Implementation

9 hours ago

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Appriss Retail

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Reduce risk. Remove friction. Reimagine your consumer experience.

Predictive Analytics • Real-Time Decisions • Machine Learning • Loss Prevention • Asset Protection

51 - 200

Description

• Lead a global team of implementation engineers • Ensure successful implementations of the Appriss Product Suite • Generate timelines, estimate costs, and ensure projects meet customer needs • Regularly communicate with stakeholders to answer technical implementation questions • Maintain and report on KPIs and resourcing needs for the implementation function

Requirements

• Experience leading technically complex SaaS implementation and professional services teams for enterprise level customers globally. • Experience working in a leadership capacity orchestrating successful and highly complex implementations for the top 100 retailers/brands • Exceptional leadership qualities with emotional intelligence and empathy. • Operationally-focused and solution-oriented with passion for mentoring and inspiring teams. • In-depth technical knowledge of APIs, Azure, queues, pub/sub, data pipelines, and data models. • Experience optimizing use of project management tools such as JIRA, Salesforce and others. • Expertise in communicating with stakeholders with varying technical and non-technical backgrounds. • Industry experience working in retail tech, returns management, fraud, loss prevention or Card-not-present (CNP) fraud • Strong relationship skills, ability to work within all levels of a customer organization. • Critical thinking and problem-solving skills to drive solutions.

Benefits

• Medical, dental, and vision coverage • Immediate vesting 401(k) plan with employer matching • Unlimited paid time off for salaried employees • Well-being support including gym reimbursements • Subscription to Calm – Meditation and Sleep app • Paid leave for new parents and family care • Remote work-first environment