October 20
• The Clinical Training Analyst supports the education, professional development, and workflow optimization of clinical staff across the organization. • This role requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization. • The Analyst works closely with clinic staff to implement training, assess learners’ skills and knowledge in a variety of areas including use of the EHR, best clinical practices, and quality and compliance, while also evaluating and fine-tuning clinical workflows to standardize and improve efficiency. • Design and deliver high-quality clinical education to team members. • Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application. • Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network. • Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules. • Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams. • Analyze workflow issues as it relates to applications and service line integrations. • Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners.
• Active MA certification or Clinical licensure LPN or RN required. • 5 years’ experience in a primary care setting preferred. • 3 years’ experience in a clinical training role preferred. • Experience working with an EMR system required (NextGen preferred). • Skilled in basic technological troubleshooting. • Experience training both in-person and virtually. • Experience developing both written and audiovisual curriculum and training materials. • Experience utilizing various training methods in both group and one-on-one settings. • Skilled in Google Suite. • Experience collaborating with practice managers, providers and department directors. • Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials. • Skills in project management preferred.
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