Technical Support Representative

2 days ago

Apply Now

Receive Emails with Similar Jobs

Aquila

WebsiteLinkedInAll Job Openings

Housing Finance Agencies • Public Housing • Real Estate • Financial Aid Services • Finance & Insurance

1001 - 5000

Description

• Provide support for our Freedom SIS product by identifying problems, researching answers, and guiding our clients through corrective steps towards resolving the issue. • Take incoming client support requests (through phone and our help desk application). • Provide hands-on support to troubleshoot errors via remote connection to the client’s machine. • Train clients in the operation of the Freedom SIS product. • Respond to all service requests within a timely manner, follow up and clearly document all cases in our support portal. • Demonstrate excellent customer service skills by being empathetic and actively listening to customer pain points. • Improve software functionality by identifying and escalating any problems found in the software to our Tier 3 support team. • Participate in weekly team meetings, daily stand ups and provide input on improving processes and be actively involved in fostering team growth and productivity.

Requirements

• Good organizational and time-management skills. • Strong Problem solving skills and independent decision making skills. • Ability to communicate technical information to nontechnical audiences. • Proficient in Windows 7 or above. • Network + and/or A+ Certification preferred.