Technical Support Representative

2 days ago

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Aquila

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Housing Finance Agencies • Public Housing • Real Estate • Financial Aid Services • Finance & Insurance

1001 - 5000

Description

• Provide support for our Freedom SIS product by identifying problems, researching answers, and guiding clients. • Take incoming client support requests via phone and help desk application. • Provide hands-on support to troubleshoot errors via remote connection. • Train clients in operation of the Freedom SIS product. • Respond to all service requests in a timely manner and document cases. • Improve software functionality by escalating problems to Tier 3 support team. • Participate in team meetings and provide input on improving processes.

Requirements

• Good organizational and time-management skills. • Strong Problem solving skills and independent decision making skills. • Ability to communicate technical information to nontechnical audiences. • Proficient in Windows 7 or above. • Network + and/or A+ Certification preferred.