Senior Production Support Analyst

October 17

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Arcadia

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Healthcare Analytics • Value-based Care • Population Health Management • Care Management • Predictive Analytics

201 - 500 employees

💰 $29.5M Venture Round on 2020-01

Description

• Arcadia is dedicated to happier, healthier days for all. • We transform diverse data into a unified fabric for health. • Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. • Our Production Support Team is one of the keys to providing our clients with the highest level of customer service. • As a Production Support Analyst, you will be on the front lines triaging, troubleshooting, and resolving requests reported by Arcadia customers and internal stakeholders. • You will leverage technologies such as AWS, Postman, New Relic, JIRA, and others to aid our customers in investigating and resolving complex issues. • This position requires experience in product support and/or data analysis, and benefits from an understanding of US healthcare and care management. • This is a high-growth position that offers deep and focused exposure and engagement with Arcadia engineering and product experts to identify and advocate for prioritization of bug fixes, process and product improvements, and new features as a primary product stakeholder. • Comfortable communicating technical concepts to customers and stakeholders.

Requirements

• 3-5 years as a technical, data, or support analyst/engineer or relative experience: healthcare industry experience is a plus • High Proficiency in SQL and data analysis • Understanding of Kanban/Scrum/Agile processes • Experience with investigating API, Application, Data, and Infrastructure related errors and issues • Experience with AWS cloud infrastructure, Redshift, New Relic, Postman are a plus • Ability to communicate technical issues and solutions to non-technical users and stakeholders • Strong analytical, quantitative, problem solving and organization skills • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines • Experience with ETL, Database, or Application development/support leveraging tools such as Spark, Java, Kubernetes or are a plus • Knowledge of HIPAA, experience with EHR/HL7/FHIR, experience in a secure data systems environment, experience in Atlassian Jira and Confluence are a plus.

Benefits

• Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care • A flexible, remote friendly company with personality and heart • Employee driven programs and initiatives for personal and professional development • Be a member of the Arcadian and Barkadian Community