Senior Sales Engineer - Customer Success

September 15

Apply Now

Receive Emails with Similar Jobs

Arctic Wolf

WebsiteLinkedInAll Job Openings

Cybersecurity • Security Information Event Management • Managed Security Operations Center • Managed Security Services • Big Data Security

1001 - 5000

Description

• The Customer Success Senior Sales Engineer is responsible for working alongside Customer Success Managers and Security Services to help support, evangelise, design, propose, and review currently deployed and additional Arctic Wolf Solutions to help demonstrate the business value for customers. • Provide technical expertise in the form of presentations, demos, and dialog that educates and drives the Arctic Wolf value proposition for cross-sell and upsell to existing customers. • Be an active participant in discovery conversations with existing customers to understand their needs and validate alignment with currently deployed and additional Arctic Wolf solutions. • Thoroughly understand and document customer environments including security tooling, network design, authentication, and cloud services. • Effectively demonstrate key differentiators by understanding the competitive landscape. • Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack, team meetings, and broader enablement efforts. • Volunteer for and execute upon company or team-wide initiatives such as process improvement, training, content creation, etc. • Mentor new hires in a variety of domains including technical knowledge transfer, demo and presentation best practices, and sales processes.

Requirements

• Minimum of 3 years in a customer-facing role, preferably in a sales engineering capacity or consulting role focused on security solutions. • Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired. • In depth knowledge of infrastructure components including; Networking, Identity Management, Cloud Services, Virtualisation and OS Windows/Linux/Mac. • Technical understanding of security tools and strategies. E.g., security frameworks, security operations, incident response, SIEM, XDR, EDR/EPP, IPS/IDS/NDR, etc. • Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers. • Excellent written, verbal, presentation, time management, and attention to detail. • Understanding of the entire sales process from qualification to closure through the channel partner experience, with the ability to manage via SFDC and other tools. • Business Application Experience (e.g., Salesforce, M365/Office). • Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows, webinars, channel enablement sessions. • Experience in modern application deployment technologies including container and cloud based models. • Fluent in German and English.

Benefits

• Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success. • Our team, the pack: We offer an international, diverse and inclusive work environment and live positive – in and out of the office. • An attractive workplace: Our office is in an attractive location, in the Messetower in Frankfurt with a great view. We work with Macs and have the latest IT Equipment. • Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time, we offer our 30 days of vacation. • Further development: We support employees with regular training and certifications. We support professional development and promote internal employees – in our fast-growing company there are great opportunities for advancement. • Regular social events, including our legendary Arctic Wolf parties.